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FAQ

  • How do I order on www.hafeezjewellery.com?
    Once you have found the jewel you would like to purchase, click on the ADD TO BAG button to place it in your shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank. You may also order Hafeez jewellery over the phone, by calling us or by sending us a WhatsApp with your desired piece. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday, and 9 am - 4 pm on Saturday.
  • What if a product is unavailable?
    If you are interested in purchasing a creation that is currently unavailable, we invite you to contact our Customer Service. A personal advisor will provide you with further information.
  • How can I modify or delete my order?
    If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request. Our personal advisors will be delighted to assist for any update of your order by phone, email, or livechat. For engraved pieces, once the order is placed, we are not able to cancel or update the order.
  • What are my payment options?
    We accept the following payment methods: - Credit Card: American Express, Visa, Mastercard, Diners, JCB (CB, Maestro), China UnionPay and Discover cards are accepted - PayPal - Apple Pay (Only for Safari browser) - Google Pay - Bank transfer for phone and WhatsApp sales Foreign Transaction Fees All products are charged in GBP Pound Sterling and Hafeez does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Hafeez. As we're based in the UK, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees or currency exchange.
  • Is my payment safe on www.hafeezjewellery.com?
    All orders placed on www.hafeezjewellery.com are secured thanks to the HTTPS protocol and encrypted to protect your information. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank.
  • What is Hafeez doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
    Hafeez has approached GDPR compliance with the trust and confidence of its customers in mind. Responsible personal data processing is at the core of what we do. To learn more about how Hafeez processes your personal data, please visit our Privacy Policy and revisit the Policy for periodic GDPR updates, including how you can exercise your personal data rights. If you have any questions, please direct them to our Customer Service Team.
  • Is there VAT charged online, and can I claim it back?
    VAT is charged at 20% and is included in the retail price for all orders shipped within the UK. This will not be charged if the shipping address is outside the UK. You will be asked to pay your country's VAT (or GST), including any customs duties and postal service charges, before or upon delivery of your package. Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order.
  • Does Hafeez offer a finance plan?
    Hafeez does not currently offer a finance plan.
  • Can you insure Hafeez jewellery?
    Fine jewellery is often insured. We at Hafeez do not offer the actual insurance, but we may be able to provide the documentation needed by your insurance company to properly insure your Hafeez jewel. Many items can be insured by simply presenting your insurance company with the initial purchase receipt.
  • Does Hafeez offer gift cards?
    Yes, we offer virtual gift cards starting from £200. You can choose the amount, the email delivery date, and the message you want to send. E-gift cards cannot be cancelled or refunded. They do not have an expiry date so the recipient can redeem them as they please. Please refer to our Terms and Conditions for additional information.
  • Can I buy a jewel over the phone?
    We are delighted to offer our customers the option to purchase our pieces over the phone. Our team of dedicated Experts are on hand to guide and assist you, answering any questions you may have. To speak to us, please call +44 (0) 7730185434. Our Client Care Advisors are available 9 am - 6 pm from Monday to Friday, 9 am - 4 pm on Saturday.
  • Will I be charged duties, taxes, clearance fees, and any other fees?
    United Kingdom taxes and duties are included in the product price and there are no additional charges upon delivery from us. Our website does not currently deduct the VAT automatically, so, If you are shopping from outside the UK, you will be deducted 20% off the final price - just get in touch with us and we will provide you with a coupon code. For all international orders there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Hafeez does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. Foreign Transaction Fees All products are charged in GBP Pound Sterling and Hafeez does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Hafeez. As we're based in the UK, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees or currency exchange.
  • What does "pre-order" mean?
    A jewel can be pre-ordered if it is currently sold out. As all of our jewellery is made in small and limited batches, sometimes popular designs can sell out quickly. Creations can be made-to-order and pre-ordered online, getting you to the front of the queue for these designs. Payment will be taken, and you will receive an order conformation email within 24 hours giving your estimated delivery date. We will keep you regularly updated on the piece’s progress, and once your order has been dispatched we will send you an email with your tracking number.
  • Where do you ship to?
    We offer complimentary worldwide shipping. Please be kindly aware that exclusions apply to countries where the import of fine jewellery and precious metals are highly regulated. We advise you to check with your country's local custom office before placing an order with us, as your parcel might be held we have no power over its release.
  • What are the delivery options?
    The following delivery options may be offered depending on the region and the availability of your creation. You may get an estimated delivery date once your selection is in your basket. - Standard delivery – 3 to 5 working days - Express delivery – 1 to 2 working days - Same day delivery within London if the order is placed by 12pm Please be aware that orders cannot be delivered on weekends or bank holidays, and that we will require a signature upon delivery. If you'd like your order to be delivered on a specific day, please contact us and we will liaise with you.
  • How much does the delivery cost?
    All our shipping options are complimentary. If you are shopping outside the UK, we would like to inform you that we are not able to cover customs duties, VAT, clearance service fees, and any other postal charges. You will be asked by our shipping partner to settle these charges before the parcel is delivered to you. Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order.
  • May I have my order delivered to a hotel or at work?
    Your order may be delivered to your work place or your holiday residence but we do not deliver to hotels or hospitals. Please note that in any case, a signature will be requested at the time of delivery. Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order.
  • How can I track my order?
    As soon as your order is dispatched, you will receive a tracking link through email. You may also contact our Customer Service by phone, email or chat for assistance.
  • Are Hafeez products insured when shipped?
    Hafeez is responsible for orders until the package is delivered to the client. If the package goes missing, Hafeez may choose to open an investigation with the carrier to determine the responsible party. Please contact our Customer Service if your order details indicate the package has been delivered but nothing was received.
  • What is the return & exchange policy?
    Creations purchased online or through our Customer Service can be returned for refunds or exchanges within 14 days from the delivery date. Personalised (resized or engraved), custom-made, or damaged jewels are not eligible for exchange or refund. Customs authorities in some countries, such as Brazil, China and Indonesia, discourage returns with regulations that make it difficult to send goods back, or for the drawback of any duties and taxes. If unsure about the product, please research you country's regulations in advance before buying. Please be kindly aware that currently we are only able to offer exchanges for our UK customers. If you want to exchange a product outside of the UK, we advise you to get in touch with us, however, the simpler option would be to return your jewel(s) and place a new order through our Customer Service. Exchanges can be made for another jewel of the same value or more, provided you pay the cost difference and the additional delivery which may incur as as a result. If you are shopping outside the UK, we would like to inform you that customs duties, VAT, clearance fees, and any other postal charges you incurred upon delivery will not be refunded. You will be responsible for requesting the refund to your local customs authority before your parcel passes back through your country's customs. To qualify for any exchange or refund, the following conditions need to be met: • It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents, and accompanied by the appropriate sales slip. • The creation does not have any personal engravings and has not been altered from its original condition (resized, modified). • It is not a custom order or special order.
  • How can I return an order?
    To return or exchange your order, please contact our Customer Service. One of our team will send you the return label via email and organize a pick up date for your parcel.
  • How do I know if my return has been received?
    Please allow up to 14 working days, from the day your return has been received back with us, for returns to be processed. Once the return has been processed, a confirmation email will be sent to you.
  • When will I receive my refund?
    As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification. Then, the jewellery will be submitted to a quality control. Once the control passed, you should receive your refund within 14 working days.
  • Can I exchange or return a gift?
    A client or a recipient of a gift from Hafeez may return or exchange it within 14 days following delivery. Personalised (resized or engraved), custom-made, or damaged jewels are not eligible for exchange or refund. Customs authorities in some countries, such as Brazil, China and Indonesia, discourage returns with regulations that make it difficult to send goods back, or for the drawback of any duties and taxes. If unsure about the product, please research you country's regulations in advance before buying. Please be kindly aware that currently we are only able to offer exchanges for the UK. If you want to exchange a product outside of the UK, we advise you get in touch with us, however the simpler choice would be to return your jewel(s) and place a new order through Customer Service by providing your donor's name on our Returns Form. Exchanges can be made for another jewel of the same value or more, provided you pay the cost difference and the additional delivery which may incur as as a result. If you are shopping outside the UK, we would like to inform you that customs duties, VAT, clearance fees, and any other postal charges you incurred upon delivery will not be refunded. You will be responsible for requesting the refund to your local customs authority before your parcel passes back through your country's customs. Please contact us if you'd like us to process an exchange.
  • How will my Hafeez creation be delivered?
    All our creations are carefully wrapped in an elegant and secured discreet non-branded parcel and a shopping bag is included in all boxes for gift occasions.
  • Can I include a personalized gift message to my purchase?
    For gifting occasions, you may include a personalized message with your package. Just get in touch with our Customer Service and let us know what you'd like us to write for you. Alternatively, we are happy to add a blank card in your parcel for you to handwrite your message.
  • Does Hafeez offer gift wrapping options?
    We do not currently offer gift wrapping options, however, all of our jewellery will be enclosed in a beautifully crafted jewellery box, including an outer box adorned with our signature ribbon. We include a shopping bag in every parcel and both the tissue paper and shredded paper can be used to fill up the bag and create the perfect presentation.
  • Where is Hafeez based?
    Our company is based in London, UK where the inspiration takes form and all Hafeez jewellery designs are sketched. To know more about our design process, please visit our Craftsmanship section.
  • Where is Hafeez jewellery made?
    Hafeez jewellery is handmade in Europe, in particular in Arezzo (Italy), Cordoba (Spain), and Porto (Portugal). Our bespoke pieces are made in the London historical jewellery quarter Hatton Garden. To know more about our manufacturing process, visit our Craftsmanship section.
  • What materials does Hafeez use for the jewellery?
    We only work with the finest materials and precious metals. Our jewellery is made of 18k gold, with a fineness standard of 750/1000 hallmarked at the London Assay Office, and we only use ethically-sourced natural precious and semi-precious gemstones. You can read more about our jewellery on Our Materials page.
  • I would like to see a jewel in person. How can you help me?
    We completely understand your concerns about purchasing a jewel without seeing it in person. At Hafeez, we value your confidence and satisfaction in every purchase you make. To assist you in making an informed decision, we offer a range of options: Video Consultations: We provide the opportunity for you to have a virtual consultation with one of our experienced associates. During this session, we can showcase the jewel you're interested in, discuss its intricate details, and answer any questions you may have. This way, you can get a closer look at the piece and gain a better understanding of its unique qualities. In-Person Appointments (London): For customers within London, we offer the option of scheduling an in-person appointment at your preferred location. This allows you to personally view and try on the jewel you're interested in, ensuring that you're completely satisfied before making a purchase. Trunk Shows: Periodically, we organize trunk shows, where you can explore a curated collection of our exquisite jewels. These events provide you with an opportunity to see multiple pieces up close and even try them on, all while receiving guidance from our knowledgeable staff. Appointments within England: If you're located outside of London but still within England, we're more than happy to work with you to arrange an appointment at a convenient location. This way, you can have the opportunity to view the jewel in person and make a confident decision. At Hafeez, our goal is to ensure that you have all the information and support you need to make a purchase you'll cherish. Whether you choose a video consultation, an in-person appointment, or attend one of our trunk shows, we're here to make the experience as seamless and enjoyable as possible. Your satisfaction and confidence matter to us, and we're dedicated to assisting you every step of the way. To book an appointment, please contact us via livechat, email, phone, WhatsApp, or social media accounts.
  • How can I schedule a consultation with a Hafeez expert?
    We offer a variety of ways to get in touch with one of our experts, including online chat, by phone and in-person consultations. You can book a virtual consultation via our Contact section. In-person appointments are also available within London, just get in touch with us to book a session with one of our team.
  • Do you have a Guarantee?
    Under our guarantee, we cover all manufacturing issues for 12 months from the date of purchase. Bespoke pieces enjoy lifetime guarantee. We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our jewels and we carefully inspect every piece before it gets wrapped for you. Please be aware that our guarantee does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your jewellery done by a third party outside of Hafeez. For additional information and to access the full guarantee terms and conditions, please visit our Guarantee & Repairs section. Please submit any guarantee requests and our team will follow up with you with additional details.
  • What is Hafeez doing to protect the environment?
    We view the protection of the environment as both a moral obligation and as a business imperative. We are committed to obtaining precious metals and gemstones in ways that are socially and environmentally responsible. To learn more about our efforts to protect the environment, please visit Our Pledge section.
  • Where can I apply for a career at Hafeez?
    Hafeez continues to experience exciting growth in the fine jewellery industry. We always strive for excellence, and our employees are no exception. To put your application forward, please send us your CV and Cover Letter at info@hafeezjewellery.com.
  • Can I engrave my piece?
    We currently only offer engraving on our rings, excluding our THALATHA trilogy ring and our LULUA ring due to their small width. Please be kindly aware that due to the width of our rings, the engraving might be small, so in order for it to be readable, we advise you to prefer initials or numbers over sentences. Depending on the space available, it might not be possible to engrave more than a certain number of characters. We are able to offer engravings in different alphabets and symbols, so let us know if you have a special request. If you want us to engrave your ring(s), do please reach out to us with your request and we will advise accordingly. If you are unsure about the ring size you are ordering, you can request the engraving at a later date. Once you have received your ring(s) and are happy about the fit, we’ll arrange a return for your item to be returned back to us for your engraving to be added. Please be aware that if you are shopping outside of the UK, you will be responsible for the transportation, insurance, and any other costs related to the shipping. Please allow us up to 10 days for the request to be processed, so keep in mind that your delivery might be delayed and that the express delivery might not be possible. Engraved pieces are personalised therefore they are not eligible for refund or exchange.
  • Can I adjust the size of my Hafeez creation?
    To ensure the perfect fit and your absolute comfort when wearing your creation, Hafeez offers an adjustment service. This intervention is available for most of the creations, depending on their technical and aesthetic specifications. We kindly advise you to contact our Customer Service team to confirm your need.
  • How much does it cost to adjust a creation?
    The starting price of the service is of £150 (INCL. VAT). If your alteration request involves an extension of a bracelet or a necklace, you will incur a charge depending on the length requested. Please be aware that adjustments and alterations count as personalisation therefore once altered, the jewel cannot be returned, and any additional adjustments will be charged at £150 each.
  • How long does it takes for the adjustment service be completed?
    It takes about 2-4 weeks for the adjustment service to be completed, but each intervention lead time may vary, depending on the complexity of the work required.
  • Can I order a custom piece?
    At Hafeez we believe in the beauty of being different and we are pleased to offer bespoke service, heirloom revival, and tailored alterations. Find out more in Our Services and Bespoke sections and get in touch with us to schedule a consultation with our Designer to discuss ideas and make your dream piece come true. Once approved, please be aware that our bespoke process may take up to 12 weeks depending on the complexity of the design as all of our jewellery is handmade by our expert goldsmiths. Bespoke creations are not eligible for refund or exchange.
  • How to take care of my piece?
    You may visit our Jewellery Care section where you’ll find advices for each of your creations and for their precious stones and material. For further information, you may contact our Customer Service team by phone, livechat or email.
  • What should I do if I have a problem with a Hafeez creation?
    We strongly advise you to get in touch with us should you have any problem with your creation or for all issues related to care or after-sales service. Our Customer Service will be pleased to advise you on the appropriate service. Any kind of work or alteration made outside our workshops is a risk of damaging or altering the integrity of your creation, and you lose your right to guarantee.
  • How long is the repair intervention on a Hafeez creation?
    Each intervention lead time may vary, depending on the complexity of the work required. Our Customer Service will be able to provide you with an estimated duration but the creation will always be closely examined by our experts in the workshops where a definite diagnosis, cost and duration will be established and submitted to your approval.
  • How can I choose between ring sizes?
    We have a Size Guide section on our website dedicated to helping you find the right finger size. You can try different methods to figure out the best size for you or the recipient you are gifting the jewel to.
  • What jewellery cleaning and care services does Hafeez offer?
    Hafeez offers the below range of care services and resources to help you care for your most adored pieces: Complimentary annual care - cleaning, securing the stones, checking the jewel, and a light polish once a year A range of cleaning services Resizing and complimentary first resizing Complimentary engraving Jewellery polishing Prong and stones checks Repairs Length adjustments Bespoke service - including heirloom revival and design alterations Visit Our Services section to know more about our Complimentary Annual Care, or consult our Guarantee & Repairs section to learn more about our repair services and charges.
  • How often should I get my jewellery cleaned?
    Items worn regularly should be cleaned and checked every year, so please take advantage of our complimentary annual care when you feel the need. We do not recommend for jewels worn on occasions to go through annual care but we advise to have them cleaned and checked professionally by us every 2 years. By following our Jewellery Care suggestions, you'll be able to maintain your pieces looking new for a long time, so please consult our Jewellery Care section for guidance.
  • Can my Hafeez jewellery get wet?
    While most of our jewellery can get wet with little to no impact, we recommend removing all Hafeez jewellery before engaging in the following activities: Performing household and outdoor chores Showering, bathing or swimming in pools, hot tubs, hot springs and the sea Using lotion, hair products, fragrances and other cosmetics Exercising at the gym or during contact sports Preparing meals Any damage resulting from the above is not covered by our Guarantee. Check our Guarantee & Repairs section for more details. Visit our Jewellery Care for more information on cleaning and care.
  • How do I care for my gold jewellery?
    Professional Cleaning & Polishing Professional cleanings are recommended once a year for frequently used jewellery. We encourage you to send us your Hafeez jewellery back to us for the professional servicing included in our complimentary annual care. Only polishing can remove scratches from gold. However, the patina of fine scratches that develops over time can add beauty to the jewellery and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece. Daily Care Between professional servicing, most gold jewellery can be maintained with gentle soap and lukewarm water. Examine your jewellery regularly to make sure settings, clasps and joinings are secure. 18k gold may tarnish due to the alloys present in the metal and naturally scratch over time. To preserve the lustre of your gold jewellery, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolour and possibly disintegrate. We recommend that you store your gold jewellery in a safe place when engaging in these activities: Performing household and outdoor chores (i.e., cleaning and gardening) Showering, bathing or swimming in pools, hot tubs, hot springs and the sea Using lotion, hair products, fragrances and other cosmetics Exercising at the gym or during contact sports Preparing meals Please be aware that damage resulting from any of the above is not covered by our Guarantee. When not being worn, we recommend that you place your gold jewellery back in its original Hafeez box to prevent it from tarnishing. Alternatively, you can store it in another suitably lined box or pouch. For more cleaning and care information, visit our Jewellery Care Guide.
  • How do I care for my gemstone jewellery?
    Professional cleaning Dust, pollution, fingerprints and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of gold. We suggest that your jewellery receives our complimentary annual care. Our trained goldsmiths will check the jewel and give it a thorough cleaning. Daily Care For delicate gemstones, excluding pearls, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth. Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, pearl, peridot, citrine, amazonite, tourmaline, and topaz are delicate and easily scuffed. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery. Freshwater pearls will last for generations if cared for properly. Freshwater pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. If you wear your cultured pearls regularly, we encourage you to have them cleaned annually. For more information, visit our Metal & Stones Guide.
  • Can I replace a lost gemstone?
    At Hafeez we take the utmost care in quality checking our jewellery, however, in the unlikely event that a gemstone falls off your Hafeez jewel, we will be happy to assist you by providing a replacement. For additional information on prices please visit our Guarantee & Repairs section. Timeframes and charges vary depending on the stone and work to be carried out.
  • Can I replace a lost earring?
    It is possible to replace a lost earring. For more information about this service, please contact our Customer Service.
  • Can I resize my Hafeez jewellery?
    Hafeez provides altering and resizing services for the majority of our jewellery styles. The first ring resizing is complimentary, while any additional resizing will be charged according to our repair price list. To know if your selected style can be resized or altered and learn about timing and pricing, please contact our Customer Service team. We discourage customers from getting their rings resized more than twice as this practice can permanently damage the piece. Please note that it is not possible to return the jewellery piece once it has been resized or altered.
  • How can I be sure that my piece is a genuine Hafeez creation?
    Our creations are currently only sold on our official website. Each creation comes with a Certificate of Authenticity and every jewel is hallmarked at the London Assay Office. Discover additional information on our Authenticity & Counterfeiting section on our website or contact our Customer Service for more details.
  • Are your gemstones ethically sourced?
    Hafeez has a zero tolerance policy towards conflict diamonds and gemstones mines exploiting child labour and funding criminal organisations. We have taken vigorous steps to assure that conflict diamonds and gemstones do not enter our inventory. For this reason, we only purchase gemstones from countries that are participants in the Kimberley Process.
  • Do other websites sell authentic Hafeez merchandise?
    Hafeez currently only sells its merchandise online exclusively at www.hafeezjewellery.com and through our official WhatsApp account. Buyers should be wary of purported Hafeez merchandise sold through unauthorised channels. Please beware of counterfeits.
  • Where can I report a possible counterfeit design or a suspected website selling Hafeez knockoffs?
    Hafeez rigorously protects its intellectual property rights. Please report all tips about counterfeit designs, trademark infringements and websites selling Hafeez replicas or knockoffs to our Customer Service team. We evaluate and track all notifications submitted. Thank you for helping us fighting counterfeiting.
  • Why create a Hafeez account?
    Creating an account will allow you to track your online order directly. It will also allow you to check-out faster next time, as you will not need to re-enter your personal data. Additionally, your Wishlist will be saved so you can come back to it when you please.
  • I forgot my account password, how can I retrieve it?
    If you have forgotten your password, please click on the log-in section in the upper right hand corner of the website and click on “Forgot your password?” You will receive an email with further instructions. Please check your inbox and click on the link provided in the email to reset your password.
  • How to delete my Hafeez account?
    If you want to delete your account, make a request to our Customer Service team who will be happy to help.
  • What is Hafeez privacy policy?
    Hafeez collects information about you when you interact with us online or via phone. For further information about how we use information we collect from you and how we share, protect, retain your information and for further information about your rights, please see our Privacy Policy.
  • What is Hafeez policy on the use of cookies?
    Our websites, mobile applications and other digital platforms use cookies in accordance with our Cookie Policy. Our Cookie Policy explains how we collect, use, disclose and transfer the personal information that you provide us on our platforms, when you contact the Hafeez Customer Service online or by phone, or when you interact with us over social media platforms.

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