Yes. It is valid for 12 months for ready-to-wear jewellery, except for bridal and bespoke jewellery whose guarantee is for life.

For the purchase of any new Hafeez jewel you will receive a Certificate of Guarantee. We recommend to safely store the certificate as it guarantees the purchase date and authenticity of your jewels. Our Certificate of Guarantee is activated on the date of purchase of the jewel.

It covers all manufacturing defects for a period of 12 months (or life for bridal and bespoke jewellery) worldwide provided that the damage did not result from any of the following:

• Accidents, including loss, theft or fire or other causes beyond our control, mishandling, negligence or abusive use (knocks, dents, crushing, etc.).

• Unauthorized alteration, tampering, dismantling, manipulation, or services and repair by third parties or anyone else than an authorised Hafeez dealer or e-boutique.

• Normal wear (scratches, loose stones, bending, etc.), routine maintenance and cleaning, and ageing of the metal and/or stones.

• Contact of delicate stones with water, cosmetics, perfume, chemicals, or any other corrosive products.

If the product is returned during the Guarantee period and is eligible, we will repair any manufacturing issue or replace any defective parts free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping costs.

Please be kindly informed that under the guarantee we can only reset stones and fix components free of charge if they are in your possession and if we can assess that the damage occurred as a result of manufacturing issues. We are unable to replace them if you lost them and you'll be charged for any missing components or alterations.

Upon expiration of the Guarantee period, any repairs will be subject to a service charge and the cost of additional components.

We exclusively carry out repairs for Hafeez creations.

Beyond the guarantee period we are able to offer the below services. They are intended to preserve your jewel over time, allowing it to be maintained, as closely as possible, to its original state:

• Stone/pearl replacement - £150 + price of the component
• Repair or replacement of a component - £150 + price of the component
• Length adjustment - £150 + price of additional metal if extended
• Reshaping - £150
• Extra jewel care (after complimentary annual care) - £150
• Resizing - Complimentary the first time, then £150

Whatever the service requested, each of the listed interventions will be carried out to ensure the integrity of your creation.

No, we exclusively carry out repairs for Hafeez creations.

At Hafeez we take the utmost care in quality checking our jewellery, however, in the unlikely event that a gemstone falls off your jewel, we will be happy to assist you by providing a replacement for a service fee of £150 plus the cost of the new gemstone.

If the problem occurs within the Guarantee period and we are able to assess that it was due to manufacturing issues, we will waive the service fee and only charge you for the replacement.

Timeframes and charges vary depending on the stone and work to be carried out.

It is possible for you to purchase a single earring or earring back to replace a lost one. For more information about this service, please contact our Customer Service.

Hafeez provides altering and resizing services for the majority of our jewellery styles. The first ring resizing is complimentary within 3 sizes up or down, while any additional resizing will be charged according to our repair price list. To know if your selected style can be resized or altered and learn about timing and pricing, please contact our Customer Service team.

We discourage customers from getting their rings resized more than twice as this practice can permanently damage the piece.

Please note that it is not possible to return the jewellery piece once it has been resized or altered.

Regardless of the number of interventions required per service, the price will be £150.

Any replacement components will be invoiced separately, and the charge does not include the costs to ship your jewel to us, including insurance and postal service fees. If you are shopping outside the UK, we would like to inform you that we are not able to cover any service or postal charges upon delivery of your repaired jewel(s).

You may obtain service by getting in touch with us via email or WhatsApp. We kindly ask you to include your order number, clear pictures of the jewel, a brief description of the issue, and the service requested.

You will be sent a Returns Form to be printed and filled in for our workshop experts to give an estimate of the work to be carried out. You will then be asked to review and approve the estimate, before sending your jewellery with the printed Returns Form enclosed to us. Please wait for our reply and repair approval before sending your jewel to us.

Each intervention lead time may vary, depending on the complexity of the work required. Our Customer Service will be able to provide you with an estimated duration but the creation will always be closely examined by our experts in the workshops where a definite diagnosis, cost and duration will be established and submitted to your approval.

Kindly note that you are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include express certified delivery and insurance. Hafeez will not be held responsible for returns that are lost or damaged in transit.

In order to obtain service through your Hafeez International Guarantee, the returned jewel must be accompanied by the original Certificate of Authenticity and Certificate of Guarantee that were included with the jewel at the time of purchase, duly completed, dated, stamped and signed by our e-boutique. If you are shipping from outside the UK, documents showing evidence of proper importation of the jewel into the country of final destination may be required.