Privacy policy

Last updated: September 7, 2025

This Privacy Policy describes how Hafeez Jewellery Ltd, registered at 16 Woodberry Down, N4 2GB, London, UK (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.hafeezjewellery.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. We rely on your consent to send you direct marketing communications by email or SMS, in line with the Privacy and Electronic Communications Regulations (PECR) and GDPR/UK GDPR. Where consent is not required, we may rely on our legitimate interests to promote our business (Art. 6(1)(f) GDPR).
  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to register an account, you are responsible for keeping your account credentials safe.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services to you, and maintain our business relationship with you.

Cookies

We use cookies and similar technologies on our Site. For specific information about the cookies that we use related to powering our store with Shopify, see Shopify’s Cookie Policy

Where required by law, we will ask for your consent before placing non-essential cookies (such as analytics or advertising cookies) on your device. You can manage or withdraw your consent at any time using our cookie banner or browser settings.

How We Disclose Personal Information

We may disclose your personal information in the following ways:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you.
  • When you direct us or consent to our disclosure of information to third parties, such as through social media integrations.
  • With our affiliates or corporate group companies, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and to protect our rights and the rights of others.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If we become aware that we have collected personal data from a child under 13 (UK) or 16 (EEA), we will delete it immediately in line with the ICO’s Age Appropriate Design Code and GDPR requirements.

Security and Retention of Your Information

We implement appropriate technical and organizational security measures to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. For example, we keep order records for up to [6 years] to comply with UK tax and accounting laws, and customer account information is retained while your account remains active.

Your Rights

Depending on where you live, you may have some or all of the following rights:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Right to Opt out of Sale or Sharing or Targeted Advertising
  • Restriction of Processing
  • Withdrawal of Consent
  • Appeal
  • Managing Communication Preferences

You may exercise these rights where indicated on our Site or by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

International Users

If we transfer your personal information out of the UK or EEA, we will rely on recognized transfer mechanisms such as the UK’s International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or the European Commission’s Standard Contractual Clauses, unless the data transfer is to a country deemed by the relevant authority to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Hafeez Jewellery
Hafeez Jewelleery Ltd
16 Woodberry Down, N4 2GB, London, UK
info@hafeezjewellery.com
+44(0)7730185434

For the purpose of applicable data protection laws and unless otherwise stated, we are the data controller of your personal information.