To check on the status of an order or verify delivery, please contact us or check the tracking number provided to you on your dispatch email.

All our shipping options are complimentary.

If you are shopping outside the UK, we would like to inform you that we are not able to cover customs duties, VAT, clearance service fees, and any other postal charges. You will be asked by our shipping partner to settle these charges before the parcel is delivered to you.

Please be kindly aware that if you order from outside the UK and the package is refused, or you refuse to pay for duties and taxes, your order will be shipped back to us and we reserve the right to refund you 50% of the total value of your order minus any service charge incurred.

We offer free worldwide shipping, however, be kindly aware that exclusions apply to countries where the import of fine jewellery and precious metals are highly regulated. If you are purchasing from outside the UK, please check your country's regulations on fine jewellery imports before placing an order with us.

If you are not able to find your country listed when making a purchase, please get in touch with us for further information.

Before placing an order, if you are purchasing from: Brazil, France, India, Indonesia, Kuwait, Malaysia, Mexico, Portugal, Switzerland, and Turkey - please check with your local customs office for restrictions in place for precious metals and fine jewellery.

In most cases, you will require a third-party Broker to release your parcel. Hafeez cannot be held responsible for clearing parcels on your behalf. We advise you to contact your local customs import teams who will be able to support in advising approved Broker services in instances where the courier cannot manage the clearance for you.ave no power over its release.

For more information please consult your country's customs website or FedEx website HERE.

Yes and both Hafeez and the courier are responsible for orders until the package is delivered to you. If the package goes missing, we may choose to open an investigation with the courier to determine the responsible party. Please contact our Customer Service if your order details indicate the package has been delivered but nothing was received.

We offer free insured worldwide shipping on all orders, and our options include:

• Standard delivery - 3 to 5 working days
• Express delivery - 1 to 2 working days
• Same day delivery within London (for orders placed by 12pm)

Deliveries are fulfilled Monday to Friday, excluding bank holidays, and orders placed on Saturday or Sunday will be processed on Monday.

If you'd like your order to be delivered on a specific day, please contact us and we will liaise with you.

Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home, vacation home, or work). If someone is not present at the time of delivery, the courier will leave a card and you will be able to reschedule your delivery for a more convenient time.

Parcels with a business address chosen will be delivered to the designated delivery place at the chosen business address, not directly to the recipient. Keep in mind that we are not held liable for the failed delivery and you should direcly contact the courier for any issues.

We are not able to ship to hotels or hospitals for security reasons.

Your Hafeez jewellery will be securely delivered fully insured by our trusted trackable couriers and will arrive beautifully gift wrapped, packaged in a discreet plain e-commerce box.

Each package will include a beautiful branded teal jewellery box per item, our Certificates, and a carrier bag for gifting.

If you require a card to write a message to the recipient, please let us know and we will write it for you, or leave it blank for you to handwrite the message.

For gifting occasions, you may include a personalized message with your package. You can either write it as a note at checkout or get in touch with our Customer Service to let us know what you'd like us to write for you.

Alternatively, we are happy to add a blank card in your parcel for you to handwrite your message.

We do not currently offer gift wrapping options, however, all of our jewellery will be enclosed in a beautifully crafted jewellery box, including an outer box adorned with our signature ribbon. We include a shopping bag in every parcel and both the tissue paper and shredded paper can be used to fill up the bag and create the perfect presentation.