AFTER-SALES CARE

The relationship with your jewellery doesn't end after you make your purchase.

We are committed to ensuring that your cherished Hafeez pieces continue to shine and bring you joy for years to come. That's why we offer a range of comprehensive after-sales care services designed to maintain the beauty and longevity of your jewellery.​

Our Complimentary Services

  • Close-up of a ring being examined with a magnifying glass

    ANNUAL SERVICING

    Just like any cherished possession, your jewellery deserves regular attention to keep it looking its best.

    Our annual complimentary care package includes a thorough cleaning, where our skilled artisans will delicately remove any dirt or grime to restore the brilliance of your Hafeez jewellery.

    We will also inspect and secure stones to prevent any issues and perform a gentle polishing to maintain its lustrous shine. 

  • Ring being worked on a stone

    RESIZING & ENGRAVING

    We believe that your jewellery should fit you perfectly, which is why we offer professional ring resizing services to ensure your rings fit just right.

    We are proud to offer the first resizing withing 3 sizes up or down free of charge.

    Additionally, we provide complimentary exquisite engraving services, allowing you to add a personal touch and make your jewellery even more special.

  • Woman working on jewelry with a focus on hands and tools

    REPAIRS & RESTORATIONS

    In the unfortunate event that your jewellery requires repair, our dedicated customer service team is here to assist you.

    Whether it's a loose stone, a broken clasp, or any other issue, our skilled craftsmen will carefully assess the piece and provide you with the best options for repair and restoration.

    We are committed to bringing your jewellery back to its original splendour, allowing you to continue creating memories with it.
GUARANTEE & REPAIRS

Enquire Now

To take advantage of our after-care services or inquire about repairs, please don't hesitate to reach out to our attentive customer service team.

Your satisfaction and the enduring elegance of your jewellery are our top priorities, so trust us to care for your treasured pieces, because your jewellery deserves nothing less.